600 W. Washington Street
** Testimonials **
Don't take our word for it, listen to what the people using it say...
December 29, 2005
"I am writing to let you know how much Donald & I am please with our new billing system we purchased from Coppella & Associates. It is so easy to navigate and I appreciate your patience and availability in working with me whenever I have a problem. What used to take me days to do my billing, now takes me only a few hours.
You are very prompt in sending me any changes and updates to the system. Your directions are simple and easy to follow.
We are very pleased with this billing system and would highly recommend it to anyone."
Sandra L. Burger
Robin Hood Lakes Water Company, Inc.
8650 Kings Way
Kunkletown, PA 18058
July 5, 2005
"I would like to take this opportunity to thank you for the excellent job customizing and installing our new Sewage/Refuse billing program. Your ability to tailor the program to fill our needs was exceptional. The quick and professional response to my questions is outstanding.
As you know, we billed our customers on a quarterly billing using the water readings from the Emporium Water Company. At the time of your software installation we started to bill our customers monthly. Your software made it possible to bill our customers every month and use the water co. readings on a quarterly basis. I no longer have to enter the data manually; now all I have to do is upload the readings from a disk provided by the Water Company. This step alone has saved my valuable time.
I highly recommend Coppella & Associates to anyone interested in utility billing software."
Borough of Emporium
421 North Broad Street
Emporium, PA 15834
April 16, 2004
"I am pleased to write a letter of recommendation for Coppella & Associates. Our Water/Sewer Authority was billing on an antiquated DOS program that was quickly deteriorating and becoming more and more difficult to manage. Mr. Tom Coppella made a very professional and easy to understand presentation of his program, and the board of directors decided, without hesitation, that his package was the right choice. In October 2003, the windows based billing package was installed.
Mr. Coppella worked quickly to get everything set up. He made the transition as simple as it could possibly be. Mr. Coppella spent two days with me working on setting up accounts and teaching me the program. He provided a manual of step by step instructions and checklists which has provided invaluable. My billing time has been reduced from 3 days with 4 hours of statement printing, to 2 days with 1 hour of statement printing time.
Although there were very few complications, anytime I called with a question, I received a quick response. There was a particularly frustrating problem with the interface of our meter reader and the billing program, but Mr. Coppella worked diligently with me and the other software representative to solve the problem.
I highly recommend the utility billing program of Coppella & Associates. The efficiency and ease of use are remarkable. Tom Coppella continues to contact me on a regular basis to check if there are any problems."
Melissa K. Boyer
Orbisonia-Rockhill Joint Municipal Authority
P.O. Box 346 - Elliott Street
Orbisonia, PA 17243
July 24, 2003
"I would like to take this opportunity to thank you and your associates for the outstanding job you have done for our billing system, here in Huston Township.
You have been extremely thorough and helpful throughout the entire process. I am very thankful for that. The binder you gave us with all the step by step information on the system is a great asset and reference.
I would highly recommend you superior service and products to everyone."
Huston Township Sewer Authority
P.O. Box 121
Penfield, PA 15849
"The Borough of Renovo have searched everywhere for a company that could give us the billing program necessary to conform with our individual needs. In searching we have found that COPPELLA & ASSOCIATES was the company that most satisfied our needs as well as price for our required program.
COPPELLA & ASSOCIATES is a company that can program your needs and stand by you with assistance to solve any of your problems and are willing to make changes to your system as your system changes arise. We are very pleased with the cooperation and assistance that COPPELLA & ASSOCIATES have given us in setting up our billing program."
George B. Simon
Renovo Borough Council
128 Fifth Street
Renovo, PA 17764
April 22, 2002
"I wanted to take a minute to thank you for the excellent job you and your associates did with our new billing system. As you know we were working with an old outdated system that had many flaws.
The fact that you were able to recommend all the necessary equipment and then provide your software package was a great help to us. The system is all that you said it would be.
The most important aspect of your service is the service. You spent the necessary time with Barb so that she feels comfortable and confident using this system. The system is easy to use and runs much faster than our old system. Again I want to thank you for the fine service and superior software package. I would recommend your service and products to everyone."
Port Allegany Borough
Port Allegany, PA 16743
January 18, 2002
"I am very pleased to write this letter regarding the Coppella & Associates Sewer Billing Package which was prepared for Windows and installed at our facility on October 24, 2001. At present our customer base includes 881 residential and 121 commercial accounts.
From the very beginning, Coppella and Associates has been interested in the needs of our municipality. Mr. Coppella visited our facility and tested the program on-site to be sure it would run successfully with our hardware. Additional software which was needed to run the program was brought to our attention so there were no "surprises" when we were ready to begin loading our customer database. Personnel were accessible by telephone or e-mail when questions arose. When small adjustments were necessary, they were addressed immediately and a diskette was mailed out to us with the change - which we usually received the following day. Step-by-step directions have been prepared so that everything is very clear. Mr. Tom Coppella was present during our first billing run. Recently I used the labels program to prepare a mailing which alerted residents on particular streets about forthcoming maintenance work.
At present, I have run a complete quarterly billing cycle and have found the Coppella program to be a real timesaver. The program is simplified and the reports have been written to satisfy audit trail requirements."
Robin E. Fisher
Hempfield Township Municipal Authority
278 South Mercer Street
Greenville, PA 16125-1539
October 25, 2000
"Approximately 1-1/2 years ago we worked with Coppella & Associates in implementing a small utility billing program.
We have been very pleased with the system to date. The system is menu driven and 100% user friendly. Changes and updates to the system are very easy to achieve.
We highly recommend the system."
Floyd R. Hunter, CHA
Buck Hill Falls Company
P.O. Box 426
Buck Hill Falls, PA 18323
August 30, 2000
"The Mountaintop Area Municipal Authority in Snow Shoe recently purchased a Sewer Utility Billing Program from Tom Coppella of Coppella & Associates.
We did our first billing in July. With Mr. Coppella's thorough on-site training, we made a smooth transition to the new system, from a billing program that was a nightmare. Mr. Coppella was only a telephone call or email away and was very prompt in answering our questions. The program is faster and easier to use. He easily made changes to customize the program to fit our needs.
We are completely satisfied with the program and would highly recommend it to anyone."
Maureen A. Roberts
Mountaintop Area Municipal Authority
P.O. Box 275
Snow Shoe, PA 16874
March 1, 2000
"The Emporium Water Company recently purchased a Water Utility Billing program from Coppella & Associates.
We did our first billing in December 1999. With Mr. Coppella's expertise and thorough on-site training, we made a smooth transition to the new system. The new program is very easy to use. Customer balances are updated as payments are entered and we can now print past due cards and shut-off letters easily. He has made several changes to customize the program to meet out needs. Tom is always available to answer any questions and he frequently calls just to make sure things are running okay. Mr. Coppella's dependability is very important when you are in a rural area.
We are completely satisfied and would recommend Tom Coppella's services to anyone."
Emporium Water Company
R.R. #4 Box 488
Emporium, PA 15834
February 18, 2000
"...We are very pleased with the manner and efficiency in which Mr. Tom Coppella installed the program and taught me how to use the system. The manner in which he provided all the information to run the program and the patience he showed was very much appreciated. His availability by telephone and expertise in solving my problems was exceptional.
I would recommend Coppella & Associates to any water and sewer company that is interested in computerizing their system."
Deborah C. Resig
P.O. Box 156
Shinglehouse, PA 16748
November 6, 1998
"In January 1998, the Eldred Borough Water Authority bought a computer and contracted Tom Coppella of Coppella & Associates to install programs for Water Billing and to set up for the Sensus Touch Pad Meter Reading and Billing System.
I had never worked on a computer before. Tom Coppella was very patient and understanding while we set up the program. He was very helpful in teaching me how to use the programs. He was always just a phone call away for any questions or problems I had. He made many trips to the office to help.
We are very pleased with the programs as they are easy to learn and to use.
We would highly recommend Coppella and Associates to anyone who is interested in setting up a new program."
Eldred Borough Water Authority
Eldred, PA 16731
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